Settings

The plan row is the very first one, just below your profile workspace_premium, and you recognise it because the plan you are on is written on the right: Free, Plus or Pro. Depending on which one it is, the row has a different name: «Upgrade plan» on Free, «Manage plan» on Plus and «Your plan» on Pro. All three lead to the same place. Tapping it opens the screen where you can compare them and upgrade. Going in for a look doesn’t sign you up for anything: you are only charged if you confirm.

At the end of that screen there are two buttons:

• «Restore purchases», always visible. It is for when you reinstall the app or change phones and you show up as Free even though you are paying: you tap it and it gives you your plan back.
• «Manage subscription», only if you already pay. It takes you to the store where you bought it —Google Play or the App Store, depending on your phone—, which is the only one that can change your plan or cancel it.

Both of them are explained step by step, along with what happens when you cancel, in Plans and subscriptions.

The first row, «Phone notification settings» tune, doesn’t switch any alert on or off: it takes you to the phone’s own settings, which is where it is decided whether they make a sound, whether they vibrate and how they look.

Below that come the switches:

• Reminders alarm — it alerts you when it is due, right on the hour of each medication or routine. It comes switched on.
• Missed doses, appointments or tasks notification_important — the other side of things: it alerts you when the time has already passed and it still hasn’t been marked. One reminds you in time and the other rescues you if it got away from you.
• Turn changes swap_horiz — when somebody hands the watch over to you.
• Weekly summary notifications — every Monday, how the week went. It only appears if you organize a group, because that is who it goes to.
• Spending alerts insights — it alerts you if expenses shoot up.

It is almost always the same thing: the phone has CarePilot’s alerts blocked, which is something separate from these switches.

You recognise it because the first row changes on its own and starts saying «Turn on notifications on your phone», with the switches below it off and greyed out. They are not broken and it isn’t a fault: turning them on would achieve nothing while the phone is not letting CarePilot’s alerts through.

Tap that row, which takes you to the system settings. When you come back, the switches reactivate on their own with whatever you had set.

• «Language» language — CarePilot speaks 6 languages; here you choose which one you want to see the whole app in. Which ones they are is in the frequently asked questions.
• «Currency» payments — the currency of the expenses. Every new group is born with the one you have set here; the ones that already exist keep theirs. It is explained in Expenses.
• «Default time» schedule — the one the app offers you already filled in when you create a medication, to save you setting it every time.
• «Schedule» view_agenda — how the cards look on Today: Compact, which fits more at a glance, or Expanded, bigger and with more detail.
• «Vibrate on tap» vibration — that little tremor when you press the buttons. If it bothers you, you turn it off.

In «Theme» palette there are 9 colour themes plus Auto mode. Some are free and others come with the paid plans.

The screen groups them by plan on its own: under For everyone are Light, Dark and Auto, which follows your phone and turns the app light by day and dark by night; under Plus, Sunset and Ocean; and under Pro, Hi-Contrast, Forest, Lavender, Aurora and Mocha.

If you find the screen hard to read, Hi-Contrast is designed for exactly that: very bold lettering and colours.

• «Biometric lock» fingerprint — the app asks for your fingerprint or your face when you open it and also every time you come back to it after leaving it in the background, even if you only stepped away for a few seconds to look at a message. Just like the bank does. Underneath the name there is a tag: «Available» in green if your phone has them set up, or «Not available» in grey if it doesn’t. With «Not available» the switch won’t let you turn it on, and that isn’t a fault: you first have to register the fingerprint or the face in the phone’s settings.
• «Discrete mode» visibility_off — it hides the amounts on the screen. Handy in the waiting room or on the bus.
• «Change PIN» lock_reset — it changes your recovery PIN, the one that gives you your data back when you change phones. Change it if you think somebody has seen it.
• «Backup code» vpn_key — it generates the emergency key that saves you if you forget your PIN. You keep it somewhere safe and hope you never need it, but it is the difference between recovering your data and losing it.

The three rows in this block —«Privacy policy» privacy_tip, «Terms of use» description and «How to delete my data» article— don’t change anything in the app: they open the official texts on the website, always in your language. The first two are the usual legal documents. The third is the one that matters to you if you want to erase your information, because it explains the whole process and it also offers a route by email if you would rather ask for it in writing.

• «Export my data» download, the row that sits just above «Sign out» — it downloads a copy of your information; asking for it is a right that the data protection law gives you. You choose what to take with you: a readable PDF, a JSON with the same thing in a technical format, the images or everything together. If you tick several things, it arrives in a single compressed file.
• The images are only offered if you organize a group. They may contain health data about the person being cared for, and it is the organizer who answers for them.
• «Sign out» logout — you leave without deleting anything.
• In the danger zone, set apart so that you don’t tap it by accident, «Delete my account» delete_forever deletes your account, with 30 days’ grace in case you have second thoughts.

Go all the way down, to the developer block. It has five buttons, and the one that matters when something goes wrong is «Technical support» email, which is the way to write to us.

The other four are «Visit Official Website», «User Guide» —this very guide—, «Share CarePilot» and «Rate CarePilot», which opens the store page.